Help

We use our own and third-party cookies to perform usage analysis and measurement of our website to improve our services. If you continue browsing, we consider that you accept its use. You can change the settings or get more information in this page.

Safety

Via Families is a prívate company recently established in Barcelona, Spain. We comply with all the legal obligations. 
Our data base and client information complies with the protocols established by the AGENCIA NACIONAL DE PROTECCION DE DATOS of Spain, which is one of the most demanding and secure government agencies in the world. 
In addition our platform has been reviewed and given the approval by Confianza Online.

Behind Via Families there is a team with over 25 years experience. We are very aware of how important security and trust are important to all members. For this reason we have implemented many security policies for all :

ViaFamilies will never share its members personal data to neither individuals nor companies. All members have to verify their email adress.

All families can give us feedback on their experience or comment about a family. This feedback will never be published or shared for confidentiality and security reason.

Via Families has the right to cancel or block a family profile if said family does not comply with the Code of good Conduct.

We offer advice in order to help you make a safe choice of families.

We are open to all feedback about our processes. 

We all know the type of logic questions that can be asked by your interlocutor. We are always more concerned about safety than the money involved. Be weary of people that do not want to Skype with you. Recommendation letters are always important, ask for them.

Badges and others verification measures are important and will help you to recognize a scam. This is a guarantee.

If you think you have come in contact with a scammer, contact us immediately.

You can be sent an email that appears that they are from Via Families.com, but you have to make sure that this is authentic.

It is very simple, our domain name is : @viafamilies.com. We will only communicate with these email adress. If you receive a phishing mail, report it to the security team.