Frequent questions
Why choose Via Families instead of an agency?
It is the first time that I am participating in an exchange. What advice would you give to me?
What is the appropriate age to do an exchange?
Do you provide a study center for children during their stay?
How do I know that the family I contact is real?
Can a family cheat on the data it provides?
What happens if my child is not comfortable with the family?
What will the host family pay?
How much money should my child bring?
Do I have to pay the family?
How can we be sure that Via Families is a truthworthy website?
Which guaranties can Via Families give me about the families registered?
How to identify fraud and how to avoid it?
What to do if you think you have detected a fraudulent account?
Emails and phishing fraud
Fake websites
Identity theft
To be informed and not be afraid
How do I know that the family I contact is real?
Via Families do not make any selection of a families for you, you are free to you’re your very own personal selection within the paltform. We provide an extensive guide which outlines how to get to know families, how to research, why to discard a family etc. Click here for more information.
It is important that you make all the inquiries personally and certify all your affirmations. They will be points of trust for you and for them.
