Via Families - Via Families

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Register and profile

Why can I not register? How do I complete my profile? How do I make changes to my profile? I can’t upload my photographs, what should I do? How do I change my email? How do I change my password? How do I cancel/delete my account? How do I reactivate my account?

Web Browsing

How to find a family? How do I contact families? How do I find my favorite families? (Or selected)

Families

Why choose Via Families instead of an agency? It is the first time that I am participating in an exchange. What advice would you give to me? What is the appropriate age to do an exchange? Do you provide a study center for children during their stay? How do I know that the family I contact is real? Can a family cheat on the data it provides? What happens if my child is not comfortable with the family? What will the host family pay? How much money should my child bring? Do I have to pay the family?

Security

How can we be sure that Via Families is a truthworthy website? Which guaranties can Via Families give me about the families registered? How to identify fraud and how to avoid it? What to do if you think you have detected a fraudulent account? Emails and phishing fraud Fake websites Identity theft To be informed and not be afraid

Payment

How and when do I pay in Via Families? What are the payment methods? How do I renew my subscription?

I can’t upload my photographs, what should I do?

If you have problems uploading your photos, check that they are the appropriate size.

If you still have issues, contact us info@viafamilies.com

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