Frequent questions
Why choose Via Families instead of an agency?
It is the first time that I am participating in an exchange. What advice would you give to me?
What is the appropriate age to do an exchange?
Do you provide a study center for children during their stay?
How do I know that the family I contact is real?
Can a family cheat on the data it provides?
What happens if my child is not comfortable with the family?
What will the host family pay?
How much money should my child bring?
Do I have to pay the family?
How can we be sure that Via Families is a truthworthy website?
Which guaranties can Via Families give me about the families registered?
How to identify fraud and how to avoid it?
What to do if you think you have detected a fraudulent account?
Emails and phishing fraud
Fake websites
Identity theft
To be informed and not be afraid
Emails and phishing fraud
Emails can be received from ViaFamilies.com, but you must be sure that this email is correct. Checking is very easy, you must click on the sender and you will see if the email is correct or not @ViaFamilies.com.
If you see that it is not the correct email, please inform us.
